Ticket System

Thank You For purchasing Ticket System.
Note: All The Images which include in the package are only for demo purpose, you can't use this furthur. if you want any third Party assets like PSDs you can get on request at info@webxitsolutions.com. If you have any Query, Issue or Suggestions feel free to contact us via our live support Webx IT Solutions or email us at support@webxitsolutions.com.

Installation

For 3x Versions

1. Unzip the downloded Zip file.
2. Upload ticketsystem.ocmod.zip files via Opencart admin -> Extensions -> Installer using the Upload button.
3. When zipper file is uploaded, Go to Admin -> Extensions -> Modification -> click the Refresh button in the top right corner.
4.Assign Permission to your User Group.
5. A menu of Ticket System  display on left Menus.
6.Go to Extension -> Modules -> Install Modules.
7. Now Ticket System is installed. Congratulations!

For 2x Versions

Manual Installation Via FTP

1. Connect to you server via FTP or log into cPanel file manager. Open OpenCart Root folder
2. Extract ticketsystem.ocmod.zip.
3. Upload Files which is available under the ' Upload ' folder which you recently extracted.
4. Rename install.xml file to ticketsystem.ocmod.xml.
5. Now Go to Admin -> Extensions -> Modification -> click the Refresh button in the top right corner.
6. Assign Permission to your respected user group.
7. A menu of Ticket System appear on left Menus.
8.Go to Extension -> Modules -> Install Modules.
9. Now Ticket System is installed. Congratulations!

Settings

Tickets


Select Fields for creating a Ticket



Tickets List



Tickets View

Ticket Information
Reply :Send Message to Customers.

Select Department, Priority, Agent and Status for Updating Ticket.



Mass Action



Departments

Add Title Field for Ticket Departments



Priority

Add Name Field for Ticket Priority



Status

Add Status Field for Ticket Status



Reports



Agent

Select Agent Field for Ticket



Setting

General Setting
Status :Enable or disable Ticket System status.
Show in :Select option to show Ticket System.
Show knowledgebase Category :Select knowledgebase Category .
Closed Ticket Status :Select Closed Ticket Status.


Language Setting

Add Fields for Ticket



Review Setting
Status :Enable or disable Reviews status.

Add Fields for Reviews



Admin Email Setting
Admin Notify :Show Admin Notify.
Agent Notify :Show Agent Notify.

Add Fields for Admin Email



Customer Email Setting
Customer Notify :Show Admin Notify.

Add Fields for Customer Email



Seo Setting

Add Seo Fields for Ticket


Knowledgebase Articles

Categories

General Setting

Add Fields for Categories



Data Setting
Status :Enable or disable Categories status.

Add Image and Sort order for Categories



Seo Setting
SEO :Add SEO for Categories.


Need Help ?

We are happy to help you if you have any queries relating to this theme. You can contact us and Live chat with support desk Webx IT Solutions

Articles

General Setting

Add Fields for Articles



Data Setting
Status :Enable or disable Articles status.

Add Image and Sort order for Articles



Links Setting
Knowledgebase Category :Select Category for Articles.


Seo Setting
SEO :Add SEO for Articles.


knowledgebase Category

Name :Add Name for knowledgebase Category.
Status :Enable or disable knowledgebase Category status.


Need Help ?

We are happy to help you if you have any queries relating to this theme. You can contact us and Live chat with support desk Webx IT Solutions